RENTAL RETURN INFORMATION & INSTRUCTIONS
You asked... we listened... Our renters asked us to allow Sunday and Holiday returns so that they wouldn't have to pay for Sunday night. We now offer Sunday/Holiday returns. Since we aren't open on Sundays, we allow returns no later than 8PM.
RETURNING / CLEANING
Upon return of the RV, the fuel tank must be full and all personal items and debris need to be removed from the RV. Failure to fill the fuel tank will result in a $50 charge, plus the cost of fuel.
The RV must be returned in the same condition that it left. Interior must be clean and the exterior must be washed and be free of bugs. Here are two options for exterior cleaning:
OPTION 1 - ON THE GO TRUCK WASH
There is a truck wash at the exit South of us on I-35. (I have been told they may not wash RVs on Sundays.)
OPTION 2 - PHILLIPS 66
There is a truck wash at the Phillips 66 across the highway from us. (I have been told that this car wash is greasy and is often out of soap.)
After you return, the cleaning of a clean unit (inside and out) takes our trained team two hours to complete. Any cleaning that takes more than the standard two hours will be charged to the renter at $50/hour (with a $100 minimum) cleaning charge exceeding the two hours.
IF RETURNING OUTSIDE OF BUSINESS HOURS:
IF THE RV HAS A SMART TV, AND YOU LOGGED YOURSELF IN, DON'T FORGET TO REMOVE YOUR INFORMATION FROM THE TV. We are not responsible if someone else uses your account (example: Netflix, Paramount+, Amazon, etc.).
OUR LATEST RETURN ON SUNDAYS AND HOLIDAYS IS 8:00 PM. NO EXCEPTIONS. IF THE RV IS NOT RETURNED BY 8:00 PM, YOU WILL BE CHARGED ANOTHER NIGHT. DO NOT, UNDER ANY CIRCUMSTANCES, PARK THE RV OUTSIDE OF OUR GATES AFTER THE GATES HAVE BEEN CLOSED FOR THE NIGHT. If the RV is towed as a result of being left outside of our gates, the renter will pay any fees incurred.
* SEE ABOVE FOR CLEANING INSTRUCTIONS.
* Please back the RV into an open spot on the left side of the building - by the grass (see photo above). BE SURE TO BACK ALL THE WAY BACK INTO THE GRAVEL, IF APPLICABLE, TO MAKE ROOM FOR MORE RENTERS RETURNING. THERE IS A DITCH BACK THERE, SO WATCH YOUR BUMPER.
* Do not open all of the outside compartments as mentioned above. Instead, look them over thoroughly and lock any compartment that has our items in it (hoses, generator, propane, etc. We are not responsible for any lost or missing items left in the RV by the renter).
* Please open the slides.
* Please open all inside cabinets and compartments. (This is to ensure you have removed all of your items. We are not responsible for any lost, unfound or missing items.)
* Do not leave the refrigerator on. (some of the RVs have a separate switch for the refrigerator)
* Please put the remote(s) back where you originally found them.
* Please turn off the battery disconnect located next to the entry door.
* If you are returning a travel trailer, please put the hitch and sway bars in the underbelly compartment and lock it.
* Please take a photo of each side of the RV and text it to us (so that we know where it is parked). Our text number = 913-856-8145.
* You will need to put the keys in the the night drop (fill out the envelope with your name and RV number). The night drop is a black box under the Service awning near the Service entrance door (see photo).
WHY DOES IT TAKE 7 to 10 BUSINESS DAYS TO GET MY REFUND BACK?
Our Rental Agent will do an initial check-in (check the odometer, generator hours, check for items, etc.). Usually within a week after the return, our Service Department does a more thorough inspection. Once Service completes their inspection, we will start processing your return.
Any damage to the RV could take up to 6 months to process.
THE RV MUST BE RETURNED IN THE SAME CONDITION AS AT DEPARTURE
If the RV is returned in satisfactory conditions, your deposit will be refunded. If you paid by credit card, the deposit will be returned to the card you supplied within 10 to 15 business days. If you paid with a check or cash, your deposit will be returned with a company check within 14 to 20 business days. If there was damage to the rental, your refund will be held longer, and could take up to 6 months.
PARKING VIOLATIONS, DRIVING VIOLATIONS & TOLL CHARGES
If any customer gets any parking violations, driving violations or toll charges, we will notify you by text and charge the card on file for the amount of the violation. (If you booked on RVShare, you will need to call us to make the payment.)
ITEMS LEFT IN THE RENTAL UNIT
If any item(s) left in the rental, you will be notified. Any items that are not picked up within 2 weeks (14 days) will be disposed of. Olathe Ford RV Center is not responsible for any lost, unfound or missing items left in the rental unit after its return.